Privacy Policy

Your privacy is important to us. Learn how we collect, use, and protect your information.

Last Updated: November 27, 2025

1. Information We Collect

Personal Information

We collect personal information that you provide to us directly when using our services:

  • Name, email address, phone number, and postal address
  • Payment information (processed securely through our payment partners)
  • Profile information (profile picture, preferences, etc.)
  • Communication preferences and feedback

Usage Information

We automatically collect information about how you interact with our services:

  • Device information (IP address, browser type, operating system)
  • Usage data (pages visited, time spent, features used)
  • Location data (with your permission)
  • Log information (access times, error reports)

Information from Third Parties

We may receive information about you from third parties, such as:

  • Social media platforms (if you choose to connect)
  • Service providers who assist in our operations
  • Publicly available sources

2. How We Use Your Information

We use the information we collect for various purposes:

  • Service Provision: To provide, maintain, and improve our services
  • Communication: To send you updates, newsletters, and respond to your inquiries
  • Personalization: To customize your experience and recommend relevant services
  • Security: To protect our services and prevent fraudulent activities
  • Analytics: To understand usage patterns and improve our platform
  • Compliance: To comply with legal obligations and resolve disputes

With Your Consent

We may use your information for other purposes with your explicit consent, such as marketing communications or participation in surveys and promotions.

3. Information Sharing

With Service Providers

We may share your information with trusted third-party service providers who assist us in operating our services, conducting business, or serving our users:

  • Payment processors for transaction handling
  • Cloud service providers for data storage
  • Analytics providers for usage insights
  • Marketing partners for promotional activities (with your consent)

Legal Requirements

We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court or government agency).

Business Transfers

In the event of a merger, acquisition, or sale of all or a portion of our assets, your personal information may be transferred to the acquiring company.

4. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to track activity on our services and store certain information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent.

Types of Cookies We Use

  • Essential Cookies: Necessary for the operation of our service
  • Functionality Cookies: Allow us to remember your preferences
  • Analytics Cookies: Help us understand how visitors interact with our service
  • Advertising Cookies: Used to deliver relevant advertisements

Third-Party Cookies

We may also use third-party cookies from service providers such as Google Analytics to collect information about your online activities across websites.

5. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction.

Security Measures

  • Encryption of data in transit and at rest
  • Regular security assessments and penetration testing
  • Access controls and authentication mechanisms
  • Employee training on data protection practices
  • Incident response procedures

Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, including for the purpose of satisfying any legal, accounting, or reporting requirements.

6. Your Rights and Choices

Access and Update

You have the right to access and update your personal information at any time through your account settings or by contacting our support team.

Data Portability

You have the right to receive a copy of your personal data in a structured, commonly used, and machine-readable format.

Deletion

You have the right to request the deletion of your personal information, subject to certain legal exceptions.

Opt-Out

You can opt out of marketing communications at any time by following the unsubscribe link in our emails or by updating your communication preferences in your account settings.

7. Children's Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children under 18. If we become aware that we have collected personal information from a child under 18, we will take steps to delete such information.

8. International Data Transfers

Your information may be transferred to and maintained on computers located outside of your state, province, country, or other governmental jurisdiction where the data protection laws may differ from those in your jurisdiction. By using our services, you consent to the transfer of your information to our facilities and those third parties with whom we share your information.

9. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date.

We will also notify you via email and/or a prominent notice on our service prior to the change becoming effective and update the "Last Updated" date at the top of this Privacy Policy.

10. Contact Us

If you have any questions about this Privacy Policy, please contact us:

privacy@servicego.com
Data Protection Officer: privacy-officer@servicego.com

Data Controller

ServiceGo Technologies Pvt. Ltd.
123 Business Avenue, Tech Park
Mumbai, Maharashtra 400001
India

Questions About Your Privacy?

Our privacy team is here to help with any questions or concerns you may have.